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FAQs

FAQs
Kul Wheels
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Kul Wheels has a fleet of e-bikes from The Electric Bike Company and include Model S (sturdy beach cruiser-style bikes) and Model R (hybrid rugged cruisers). Both models have large plush seats, upright handle bars and large tires for a nice smooth ride. These are Class 2 rear hub bikes with both a throttle and pedal assist.
E-Bikes are eco-friendly and considered zero-emissions vehicles, as they emit no combustion by-products.
Yes! All Kul Wheels ebikes are rain/weather tested to withstand rain. If you get caught in a heavy downpour, it is always advisable to take cover – for your electric components as well as your comfort and safety. DO NOT completely submerge your motor or battery in water as it can result in motor/battery malfunction or failure.

Every e-bike is checked over before every rental — but bikes do breakdown sometimes. Call Kul Wheels immediately (804-2053452) if your e-bike breaks down. All of Kul Wheels e-bikes are regular bicycles with electric features. If an electric portion of the e-bike (battery, throttle, pedal assist) isn’t working properly, we will try to remedy the situation.

Keep in mind that if you breaks down, there is no return transportation included for you or the e-bike. You are liable for any costs incurred to transport the bike(s) and the rider(s) back to Kul Wheels, as well as any repair costs, unless there is evident proof that Kul Wheels has been negligent. No refunds, discounts or credit on rental or tour fees will be given when a bicycle breaks down especially when it concerns flat tires.

Do not continue riding your rental if you have an accident. If it’s an emergency, dial 911. If it is not an emergency, contact Kul Wheels immediately via phone (804-205-3452) and await instructions.
Without getting too technical, depending on your ebike’s battery, mileage can range from 40 miles to 60 miles or more per charge. There are many variables that affect your range. They include obvious things like your weight, your ebike’s weight, the terrain (hills require more battery) and how much you are contributing with your pedaling. Range is also affected by the air temperature, winds, tire pressure, the type of surface you are riding on and what level of assist you are using.
We recommend fitted pants, jeans or shorts with comfortable closed-toed shoes (no flip-flops). Sunglasses and sunscreen are a good choice, too!
The laws regulating bicycling on Virginia’s public highways define the rights and duties of bicyclists as well as the motorists with whom they share the roadway. Bicyclists and motorists basically have the same rights and duties, and the laws governing traffic regulation apply equally to both. “Electric power-assisted bicycle” means a vehicle that travels on not more than three wheels in contact with the ground and is equipped with (i) pedals that allow propulsion by human power and (ii) an electric motor with an input of no more than 1,000 watts that reduces the pedal effort required of the rider. Operators must be at least 14 years old or be under the supervision of someone at least 18 years old (but Kul Wheels riders must be at least 16 years old). An electric power-assisted bicycle shall be considered a vehicle when operated on a highway.

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Daily

  • Closed Mondays, Tuesdays & Wednesdays
  • Thursdays
    • 10:00 AM – 6:00 PM
  • Fridays
    • 10:00 AM – 4:30 PM
  • Saturdays
    • 9:30 AM – 4:30 PM
  • Sundays
    • 10:00 AM – 4:00 PM

Bummer, your plans have changed. You MUST contact Kul Wheels at least 24 Hours BEFORE the scheduled time of your tour/rental to cancel and receive a refund. If you don’t call or email within 24 hours before you tour/rental, AND receive a written confirmation of your cancellation from Kul Wheels LLC, you will not receive a refund.

You must arrive or contact Kul Wheels no later than 15 minutes after the confirmed rental time or tour start time or Kul Wheels LLC shall assume that you are not coming and may release your e-bike to someone else or will leave without you and you will forfeit your payment.

Rental periods begin and end at the time scheduled or time paid (if the rental is done at the shop). If the rental is not returned on time, a late charge of $25.00 – $50.00 per hour (or portion of that hour) will be applied. 

Dang It! The Weather is Not Playing Nicely. Kul Wheel LLC’s guides are always ready to ride, but if the forecast reflects a strong likelihood for thunderstorms, hurricanes, sleet, snow, high winds (20 mph or greater), other wraths of Mother Nature, as determined in Kul Wheels LLC’s sole discretion, OR if it is below 45 degrees (F) or above 100 degrees (F) at the time of my scheduled ride, Kul Wheels LLC will cancel the tour to keep you safe. Kul Wheels LLC may “rain check” my reservation to another day (subject to availability) OR provide a refund.

For your safety, the group’s safety, and the safety of Kul Wheel LLC’s staff and equipment, all participants MUST be able to CONFIDENTLY ride a bike. If a guest is not riding confidently enough to travel safely on Richmond trails and streets, Kul Wheels LLC will prohibit that guest from riding and will not issue a refund. deposit. If a rider is intoxicated, exhibits unsafe or dangerous riding such as jumping (our fleet bikes are NOT e-mountain bikes), for their own safety and the safety of others, Kul Wheels will prohibit that guest from riding and no refund will be allowed.

If you have an accident while riding, DO NOT continue riding the e-bike. If it’s an emergency, dial 911. If it is not an emergency, contact Kul Wheels immediately via phone and await instructions.

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About Us

Kul Wheels provides electric bike tours, rentals, sales and service in Richmond, VA. Come by the shop for a test ride, take a tour or rent an e-bike and learn why electric bicycles can be such a blast.

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CANCELLATION POLICY

Bummer, your plans have changed. You MUST contact Kul Wheels at least 24 Hours BEFORE the scheduled time of your tour or rental to receive a refund (LESS 5% NON-REFUNDABLE BOOKING FEE). If you don’t call or email within 24 hours before you tour, AND receive a written confirmation of your cancellation from Kul Wheels LLC, you will not receive a refund.

LATE ARRIVALS & LATE CHARGES

Tours start on-time and there will be NO Refund or credit for late arrival. We will NOT wait if you are LATE! 

You must arrive at Kul Wheels no later than 15 minutes after the confirmed rental time or Kul Wheels LLC shall assume that you are not coming and may release your e-bike to someone else and you will forfeit your payment.

Rental periods begin and end at the time scheduled or time paid (if the rental is done at the shop). If the rental is not returned on time, a late charge of $25.00 – $50.00 per hour (or portion of that hour) will be applied. 

  • Mondays
    • 10:00 AM – 4:30PM
  • CLOSED
    • Tuesdays, Wednesdays
  • Thursdays
    • 10:00 AM – 6:00PM
  • Fridays
    • 10:00 AM – 4:30 PM
  • Saturdays
    • 9:30 AM – 4:30 PM
  • Sundays
    • 10:00 AM – 4:00 PM
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